Visual Call Flow Phone System Design Tool

3CX TELEPHONE SYSTEM FOR CALL CENTRES

Improve productivity and accountability with our call centre functionality

How it Works

3CX is an open-standards, software IP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud.

Affordable, Easy to Install and Manage

Add the features you need and only for the people who need it.

We don't tie you into a long contract to try out our extra advanced features. All add-ons are added per user on a 30-day rolling contract. This means that you can provide the features that you want to the people who need it. If things change in the future you can add more features or remove those you aren't using anymore. We know our phone system is great so we want your experience of it to be as rich as possible without tying you in knots.

On-Premise – On Appliance or Virtualized

You decide where to run 3CX – run it on an existing server using Hyper V or VMware. Smaller installations can run on a low-cost Phone System appliance from Intel NUC, Shuttle, Zotac Zbox & Gigabyte. Easily move your System to another server or into the cloud, using built-in backup and restore.

Run on a low cost MiniPC PBX appliance
Virtualize with Vmware or Hyper V
Easily scale your installation

In the Cloud – with YOUR Cloud Provider

Whether in the cloud or on-premise – you are in control. Self-host on popular cloud providers offering standard Linux VPS. Pay a low monthly fee per system rather than an inflated price per extension and stay away from long term contracts.

"3CX is the best price performance option. The phone system allows you to create almost any configuration you need, starting from a simple interactive voice response and ending with a complete system with customised call flows. "

Kaspars Bergs, Infrastructure Department Manager, 4Finance

Unified Communications Made Easy

Presence, Fax & Voice Mail to email, web conferencing and instant messaging are child's play for 3CX.
With the integrated 3CX softphone and smartphone clients, users automatically get access to advanced unified communications features – without needing to learn separate software – features that are normally charged extra for by other PBX vendors.

Deliver Faxes & Voicemail to Inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

• Forward voicemails to inbox
• Listen to voicemails without calling in
• Faxes are received as PDF files in your email

Instant Messaging / Text chat

Allow employees to communicate together via text chat, without the need to rely on third-party internet messaging systems. 3CX users can send and receive text messages via the 3CX Windows, Mac, iOS and Android clients from anywhere.

"With the implementation of 3CX we were able to replace the traditional and costly Siemens system fast and easy. The seamless migration was realized successfully with no losses. And the new system is high-performance, cost-efficient, professional yet uncomplicated."

Jörg Schwarz, CIO, Axivas

The best customer service with Contact/Call Centre

3CX offers advanced call centre features for maximum employee productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call centre technology.
With CRM integration, wallboard, reporting, statistics, IVR and more, 3CX's contact centre software is integrated into the PRO and Enterprise editions. 3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

Never Miss a Call – Advanced Contact Centre Reporting

Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO. Simple, intuitive call centre management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
• Integrated Wallboard for real-time monitoring
• Detailed reports of longest wait time and abandoned calls
• SLA and Callback Statistics
• Call back option for customers not willing to wait

Advanced Queue Strategies and Real-Time Statistics

3CX call centre software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call centre unsatisfied.
• Log agents in and out of queues
• Round Robin
• Hunt by Threes – Random & Prioritized
• Call Back – callers can hang up and keep their position

Visually Create Call Flows & Voice Apps

Call flows enable you to create a road map for how incoming calls will be handled, allowing you to automate repetitive tasks, save time and improve customer experience! With the 3CX Call Flow Designer (CFD) you can easily create complex call flows and voice applications visually – without programming or scripting.

Query a caller for a customer number, validate this number against a database and route the call based on customer type. Or create a call flow that routes calls based on a time schedule. Download 3CX Call Flow Designer here. To run call flows and voice apps you have created with CFD, you need a PRO edition licence.

Easily Create Your Call Flows

The graphical interface lets you put together the components of your voice application using drag and drop – rather than cumbersome scripting or programming! Visually design an application in hours rather than weeks. Your call flows can include control components such as conditions, loops and variables. When your call flow is ready and tested, simply upload it to 3CX.
• No programming required – drag & drop
• Visually design application in hours
• Include control components

Sample Applications

Call flows enable your employees to handle phone calls as efficiently as possible, boosting productivity and increasing customer satisfaction. Some example call flows you can build are:

• Route calls based on time of day
• Direct calls based on customer input
• Callback scheduler
• Phone surveys

• Implement a Voice Payment gateway
• Validate customer data in your database
• Automatic outbound dialler

Call Recorder/Logger

For only £1.00 per user per month (site-wide), not only can the system provide you with information to see who has called in and out, we can also record your calls for you. We don't charge you for storage, so our flat fee allows you peace of mind to know that you've got it covered

Inclusive Call Bundle

Control your costs with our inclusive call bundle. For just £5.00 per user, per month we will provide you with 2,000 minutes of your Local, National and UK Mobile calls per user. That's over 33 hours a month per person!

Cobalt Gold Bundle

For only £8.50 per user, per month we will provide our mobile app, desktop communicator, call logging, call recording and our inclusive call bundles. This saves £2.50 in comparison to buying the individual licenses